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Frequently asked questions

Search for an answer or the right tool.

Salary & tax

Retirement

Rights & money

Everyday

Shopping & deals

How do the deals work? Why so few?

We only show legally-sourced partner (Awin) offers for now — broader sourcing is coming.

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Can I buy on EziLens?

No — we link you to the retailer; EziLens is an independent comparison and sells nothing.

Privacy & advice

How do EziLens credits work?

AI features use credits. Free gives you 20 AI credits a month; Plus gives 500. Your credits are shared across every EziLens AI tool — translation, letter explanations, property checks, AI search and more. They refill at the start of each month.

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What is the difference between Free and Plus?

Free includes 20 AI credits a month and the core Germany tools. Plus is €7.99/month (or €79/year) and includes 500 AI credits a month plus deeper reports and saved tools. Both share one credit balance across every AI tool; Plus is generous, not unlimited.

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How does magic-link login work?

Enter your email and we send you a one-time sign-in link (and a short code). Open the link or enter the code to sign in — no password to remember. You can use EziLens as a guest; an account lets your credits and saved items follow you across devices.

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Are uploaded letters or documents stored?

No. When you decode an official letter, the raw letter text and any photo are processed in memory and are not stored — only the structured result (deadlines, topic, risk) is kept. Document analysis runs on your device wherever possible.

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How can I cancel Plus or ask about billing?

To manage or cancel Plus, or for any billing question, reach us through the Contact page and we'll help. We confirm changes by email.

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Does EziLens give legal, tax, medical or financial advice?

No. EziLens gives educational, source-backed guidance to help you decide and act — it is not legal, tax, medical or financial advice. We link to official German sources so you can verify, and we recommend a licensed professional for binding decisions.

Is my data private?

We don't sell personal data; the calculators run in your browser. Pick the privacy-friendly cookie option.

Is this financial, tax or legal advice?

No — these are educational estimates. For decisions, ask a licensed guide or the official body (e.g. DRV, free).

Is EziLens free?

Yes — comparing, the calculators, alerts and guides are all free.

Do I need an account?

No — EziLens works without a password; your settings stay on your device.